Privacy Policy

This Privacy Policy explains how House of Solar Sequoia (“we”, “us”) collects, uses, and protects personal information when you visit solar-sequoia.shop or contact us about our services in Luxembourg City, Luxembourg.

We operate from 27 Hill Avenue, Luxembourg City. You may reach us at +352 27 72 13 or [email protected]. Our practices are designed to align with GDPR and the Commission nationale pour la protection des données (CNPD).

Information we collect

When you submit a contact form, we receive the name, email address, and message you provide. If you call or email us, we keep the details needed to respond to your enquiry. Server logs may record technical data such as browser type, approximate region, and pages visited for security and reliability.

We do not sell personal information. We do not request sensitive identity documents through this website. Payment, if any, is handled in person at the studio and is not processed through this site.

How we use information

We use contact details to answer questions, schedule visits, and improve how we describe our services. Necessary cookies keep basic preferences such as cookie consent. Optional analytics cookies, if enabled in Settings, help us understand aggregate traffic without identifying you for marketing lists.

Legal basis and your rights

We process personal data under GDPR principles of lawfulness, purpose limitation, and minimisation. You may access, rectify, erase, restrict, or port your data where applicable, and lodge a complaint with the CNPD.

Depending on applicable law, you may request access, correction, deletion, or restriction of personal data we hold, and you may object to certain processing. To exercise these rights, email [email protected] with enough detail for us to locate your request.

Retention and security

We keep enquiry records only as long as needed to complete the conversation and meet ordinary business record needs, then delete or anonymise them. We apply reasonable technical and organisational measures to protect information against unauthorised access.

Third parties and transfers

Hosting and email providers may process data on our behalf under contracts that require appropriate protection. If data is transferred outside Luxembourg, we take steps consistent with GDPR and the Commission nationale pour la protection des données (CNPD) to safeguard it.

Children

Our services are aimed at adults. We do not knowingly collect personal information from children through this website.

Updates

We may update this policy to reflect operational or legal changes. The revised text will appear on this page with an updated effective note. Last updated for Luxembourg City, Luxembourg operations of House of Solar Sequoia.

Questions about privacy may be sent to [email protected].